Telstra Escalation Path Trial for AgForce members

As part of ongoing efforts to resolve telecommunications issues we are currently trialling an Issues Escalation path for Telstra issues within our membership.

The process provides an escalation path for situations that have not or cannot be resolved by calling the main contact numbers for Telstra.

If you are experiencing a problem that you believe needs escalating, please contact your AgForce Regional Manager. They will ask you a range of questions, complete a form on your behalf and forward through to our contacts within Telstra.

Please note, this trial is only available to AgForce members who are already connected to, or are attempting to connect to a Telstra retail product or service.

Members must also need to have reported the issue directly to Telstra prior to making contact with your AgForce Regional Manager in order for the issue to be escalated through us.

If you take part in the trial, we ask you to please provide feedback to either your Regional Manager or the Brisbane Head Office by contacting AgForce Policy Advisor Tamara Badenoch, badenocht@agforceqld.org.au. We are keen to hear from members if the escalation process worked for them.
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